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StainMaster

StainMaster

www.lowes.com
What is your customer experience with StainMaster?

StainMaster Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • StainMaster has 1.4 star rating based on 24 customer reviews. Consumers are mostly dissatisfied.

  • Rating Distribution
  • Pros: All pros, Color, Looks good.
    Cons: Not a good buy, All, Bad ends on flooring.

  • Recent recommendations regarding this business are as follows: "Don’t buy stain master flooring", "Run . . .no not buy . . .horrible quality", "DO NOT BUY", "Avoid purchasing any carpet from Lowe's", "Do not buy stainmaster.".

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Media from reviews

StainMaster - Inferior product and a joke of a warranty
StainMaster - Warn people about a horrible product and warrantyStainMaster - Warn people about a horrible product and warranty - Image 2StainMaster - Warranty sucksStainMaster - Warranty sucks - Image 2StainMaster - Vinyl technical supportStainMaster - Warranty
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Top StainMaster Reviews

Critical Review

"Worst floor I have ever installed"

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Dont lock and its garbage, DONT BUY Ive been doing floors for 35 years. Cant even get the stuff to lock together. It is complete utter garbage. Its costing me...

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carpet warranty lowes thousands claim floor professionally cleaned garbage sucks products
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Garrit Bvr
map-marker Atlanta, Georgia

Worst floor I have ever installed

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Dont lock and its garbage, DONT BUY

Ive been doing floors for 35 years. Cant even get the stuff to lock together.

It is complete utter garbage.

Its costing me thousands of dollars to repackage at all. Return it and get a new floor.

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User's recommendation: Don’t buy stain master flooring

nicole f Dpy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Dallas, Texas

1600 sq ft of stainmaster tile-harbor gray matte. Tile quality and Warranty sucks.

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1600 sq ft of stainmaster tile-harbor gray matte. Tile quality and Warranty sucks.

Paid thousands to install absolute crap tile. Bathroom, kitchen, living space.

Some tiles have bubbles, some have a sheen different from others. Whole floor of tile that is embarrassing. 25,000 wasted. No customer service.

LOWES said STAINMASTER will refund me if I pay to have it removed and then pay for someone to reinstall.

Not at all as advertised. Not easy to clean, not waterproof, and looks horrible.r

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User's recommendation: Run . . .no not buy . . .horrible quality

Anonymous
map-marker Las Vegas, Nevada

I am making a claim to have my $ returned

StainMaster - I am making a claim to have my $ returned
StainMaster - I am making a claim to have my $ returned - Image 2
StainMaster - I am making a claim to have my $ returned - Image 3
StainMaster - I am making a claim to have my $ returned - Image 4

my name is veronica a little over a year ago i bought a binil floor at lowes and 8 months ago it started to come loose and break.please coll me 928605****

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RK B Uai

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Verified Reviewer

Inferior product and a joke of a warranty

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StainMaster - Inferior product and a joke of a warranty

We installed Stainmaster Vibrant carpet, advertised as 'high quality' flooring, in our master bedroom. After only 16 months, it was showing signs of a curving wear pattern only where we walk around a corner into another room.

After submitting a warranty claim, we had the carpet professionally cleaned as mandated by Stainmaster, but this did not remedy the issue. Stainmaster had a 'third party' inspector conduct a virtual inspection using video from my cell phone camera. Of course, inspectors are hired by Stainmaster, and sure enough, the inspector determined that this was normal wear and not covered under exclusions to Stainmaster's so-called 'warranty' which proves to be a ruse. Stainmaster carpet obviously is subpar, and their warranty is meaningless.

Lowe's Stainmaster got one over on me this time.

My advice to anyone thinking about Stainmaster products: just don't! And regardless of any flooring you choose, carefully read the warranties!

View full review
Loss:
$1643
Pros:
  • Lower prices
Cons:
  • Worthless warranty
  • Subpar product

Preferred solution: Replacement

Michael K Jhv

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Verified Reviewer
| map-marker Bath, Ohio

Warn people about a horrible product and warranty

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StainMaster - Warn people about a horrible product and warranty
StainMaster - Warn people about a horrible product and warranty - Image 2

Caution: Do not purchase STAINMASTER Pet Protect carpet from Lowes.

We purchased the STAINMASTER Pet Protect carpet from Lowes (with install) a little over a year ago. It was recommended that we use Bissell cleaner if we wanted to clean the carpet ourselves, and have the carpet professionally cleaned, periodically.

We've done both and only both to keep our carpet clean - no other questionable products or methods have been used.

Despite this, we noticed over several weeks, our color slowly washed out - almost as if there were lighter bleach or streak marks. Initially, this was mostly noticeable in the sunlight coming through the windows, but before long it became visible in normal lighting.

We filed a claim with Lowe's STAINMASTER to remedy the issue, confident that this would be rectified. Well, they essentially told us to pound sand. They told us that they were not responsible for the color loss.

So, we're now stuck with thousands of dollars of defective carpet that's a little over a year old, that looks absolutely hideous.

Additionally and unrelated, our pets have had two accidents on different areas of the carpet.

Even after a professional cleaning on both areas, a slight brownish color still remains.

It's a shame that this can happen to a consumer. I'm really surprised there isn't some class action lawsuit in play - we really can't be the only ones to have gone through this.

View full review
Loss:
$8000

Preferred solution: Full refund

User's recommendation: DO NOT BUY STAINMASTER CARPET!!!

Regina M Wsx

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Verified Reviewer
| map-marker Colorado Springs, Colorado

DON'T BUY STAINMASTER FOR LOWE'S!

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We purchased Stainmaster carpet from Lowe's, the day of installation, 12/31/2024 we noticed the carpet was not the color we ordered. We ordered a light brown and when it was installed, it was silver.

Immediately my husband went to Lowe's and voiced his concern, long story short, we still don't have the right carpet 6 weeks later. We have been getting the run around from Lowe's, Stain Master and the installers.

View full review
Loss:
$7
Cons:
  • No accountability
  • Lack of communication

Preferred solution: Full refund

User's recommendation: Avoid purchasing any carpet from Lowe's

Shakelia Cqu

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Verified Reviewer
| map-marker Kennett Square, Pennsylvania

Stainmaster carpets are the terrible. I replaced 2 bedroom carpets. The rugs are unraveling and the shading makes them look soiled. They are only 4 months old and I will have to have them removed.

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Because of the unusual shading, the carpets look soiled. They are also unraveling.

Since I am selling our house, the stager suggested removing the rugs. They are only carpets are less than 4 months old.

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User's recommendation: Do not buy stainmaster.

1 comment
Shakelia Cqu

Stainmaster carpets are terrible. The constantly look soiled ( due to shading) and they are unraveling.

Anonymous
map-marker Unionville, Tennessee

New Carpet is making me sick

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The carpet has been installed about 24 hours now. The smell is unbearable. It has given me a horrible headache that I can not get rid of.

I will NEVER buy any carpet from Lowes or Stainmaster EVER again.

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User's recommendation: DO NOT BUY

Jennifer R Jlh

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Verified Reviewer

Warranty sucks

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StainMaster - Warranty sucks
StainMaster - Warranty sucks - Image 2

Carpet less than 3 years old at winter home looks like garbage. Texture worn out but has 25 year (Limited) warranty.

No brochure given to us at the time of purchase but WARRANTY is null and void because the carpet was not professionally cleaned within 18 months of purchase!

SCAM with warranty. Do NOT expect them to stand by their product!

View full review
Loss:
$3700
Pros:
  • Stains clean
Cons:
  • Texture lost and warranty loop holes

Preferred solution: Replacement carpet

User's recommendation: Ignore warranty because they don’t make good on it

Sara I Sel

Do not buy stain master. Not the same.

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Worst carpet. Purchased from lowes plush carpet.

Picked this specifically because we have pets and it stated pet friendly. We had stain master for 25 years and it was awesome carpet. Did not wear repelled stains. We had an elderly dog have a few accidents and the stains just went right to bottom of carpet like no protection at all.

Now the stains just keep coming back and the carpet is basically ruined after 3 years.

Very disappointing. Also the wear in high traffic area is horrible for the age of carpet.

View full review
Loss:
$1500
Pros:
  • Looks good but no more than a year
Cons:
  • Stains and wear after a short time

User's recommendation: I would recommend a quality carpet store

Tedrick Ons

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New York, New York

Don’t waste your money

Stain master vinyl plank flooring suck so bad. They dont interlock, the pieces break off super easy Ive installed so many floors before these are garbage stay away

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Dennis J Lcn

*** product

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Had to throw away 32 bores of flooring all broken they would not take them back cause they went in original box / so I eat 1749.00 / Home Depot looking good right now / sure a little more money but they stand behind there what they sell good bye lowrs

View full review
Loss:
$1749
Pros:
  • Price
Cons:
  • Bad ends on flooring

Preferred solution: Apology

Sean S Pve

Stain. Master carpet is not stain resistant at all.

The stain master carpet we purchased, does not clean well at all. The dog *** stains immediately, and will not clean up.

View full review
Loss:
$3700

Preferred solution: Replacement carpet that doesn’t stain.

User's recommendation: Beware buying light colored stain master carpet. Dog *** does not come up at all even if it just happened and you clean it.

Dan D Dwh

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Verified Reviewer

Seams in waterproof vinyl flooring don't lock together

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Original review updated Mar 09, 2023

cannot get the seams in their waterproof vinyl flooring to lock. It's impossible , the worst flooring I've ever installed and I've installed hundreds of floors

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Pros:
  • Looks good
Cons:
  • Impossible to install correctly

User's recommendation: Don't waste your money it's not worth the trouble

3 comments
Macallister Aqw

I agree with this review that the joints stainmaster vinyl flooring are extremely difficult to seam together. I have 40 percent waste on this product. I'm done with Lowe's products.p

Tedrick Ons
reply icon Replying to comment of Macallister Aqw

Only opened one box thank returning the rest the seams are absolute garage they break off and don’t interlock piece of crap and waste of time

Guest
reply icon Replying to comment of Macallister Aqw

Same here. This is not a simple "drop and lock" product.

The extra lip on the wide end makes it impossible to fit together without the extra step of using a "bridge piece" and then hammering on the right side.

Good luck using that bridge piece on your last row. Awful design.

View more comments (2)
Joshlynn Uih
map-marker Pittsburgh, Pennsylvania

I got no installation information.

I was looking for answers to installation questions. And got no help. The girl said she could not transfer me to someone who would be able to help me.

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Anonymous
map-marker Sterling Heights, Michigan

Product availability

I was looking for product not available in the state of Michigan with your customer care. They help me locate the product.

I was looking for in North Carolina and I had purchased it and they were shipping it out to me. Your Customer Care actually worked.

I am very appreciative. I would give you an A+ thank you Lowes and Customer Care, and Monica and Cory in North Carolina

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