Unclaimed
StainMaster Reviews
14.9K
CLAIMED LOSSES
18
TOTAL REVIEWS
2.3K
PAGE VIEWS
StainMaster Reviews
New Reviewer
Our experience
We bought stain master Luxury Vinyl floors washed oak Dove because we thought since its expensive we will not have any problems. Well. Boy, I was wrong! Over the years it is separating, some areas are sharp now, getting caught on our socks. It has been a sad, bad experience for me. Hope they can help me.
ID
Pros
- Looks gorgeous
- Color
Cons
- Defective
- This particular brand is poor quality
Reason of review
Damaged or defective
Loss
$1000
Preferred solution
Let the company propose a solution
Poor stain resistance
I have sent e-mails and texts with pictures showing the condition of my Pet Stain Resistance carpet. I have tried getting the stains out or atleast diminished. A professional company cleaned it too, twice! And it made the stains worse! I paid $4000 for this type of carpet because I do have cats in the house and two dogs. What can I expect out of my 25yr warranty?????!!!!! Please reply this time. I am a truly disappointed customer.
User's recommendation: Haven’t decided yet.
ID
Location
New Johnsonville, Tennessee
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerDue to no stores selling it
This stuff works great Walmart use to sell it for $3.99 now they dont sell it anymore you can find it ebay and amazon for like $10 to $15 each is this just made for rich people now?? We have 3 pets and this stuff works great but cant afford to pay that much. Thanks Rodonna Murawski
ID
Location
Morganton, North Carolina
Preferred solution
the product for less then what the greedy people list for
Warranty on frying pan
Frying pan surface worn out, I this stainmaster set about three years, want a replacement for small frying pan
ID
Location
Atlanta, Georgia
Problem
I have picked out 2 new carpet options. I nor the Customer Service lady at the store were able to order the samples online. The man in the Flooring Dept is trying to get them order for me today.
ID
Location
Mount Holly, North Carolina
Warranty
I didn't get a call back. 580-954-**** for a call back please and thank you. I need help with my warranty.
ID
Location
Altus, Oklahoma
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerStains that will not come out of my carpet after carpet cleaning
I have had my carpets cleaned this is in my bedroom and the stains will not come up I am looking for the guarantee stain master. Please give me a call at 270-703-**** my name is Kim Johnson
ID
Preferred solution
Get carpet to replace this carpet
Unable to submit a review or speak with a representative in customer services about my carpets warranty.
Poor to absent stain resistance. I am very disappointed with the performance of the Pet Protection carpet line.
User's recommendation: Cant comment yet Need to speak to a representative.
ID
Location
New Johnsonville, Tennessee
Poor stain resistance
Had carpet cleaned twice for pet urine stains with no results. Very upset as we purchased the pet protection carpet. It was expensive and is now ruined. The warranty is for 25years. What will you do about it? We paid $4000 for the dining room, TV room, and hallway. Very disgruntled customer.
User's recommendation: Don’t buy this carpet.
ID
Location
Chattanooga, Tennessee
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerPoor carpet performance
Cat urine stains will not come out after two cleanings by professional company. It is a pet protection warranted carpet stain resistance with waterproof pad barrier. It is ruined $4000 worth of 25 yr pet stain warranty. The carpet is only one year old. We paid extra for the pet stain guarantee. We are extremely disappointed.
ID
Product
Stainmaster Petprotect Carpet
Loss
$4000
Preferred solution
Stain removal to my satisfaction or total carpet replacement.
New Reviewer
Warranty
Our new Stainmaster Pet Protect carpet is hopelessly pet stained. We had it cleaned by a professional service, twice, with no results. We purchased this type of warranties product because we have cats and dogs in our home who have the occasional accident. It didnt come out at all after our cat peed on it.
ID
Loss
$4000
Preferred solution
Carpet replacement or acceptable stain removal to my satisfaction.
New Reviewer
DISCUSSTED CUSTOMER FOR LACK OF SERVICE
I bought DIXIE STAINMASTER CARPET IN NOV 2018 AND IT IS WARN IN FRONT OF THE SOFIA AND ENTRANCE WAY INTO THE LIVING ROOM . THERE ARE ONLY TWO PEOPLE THAT LIVE HERE MY SELF AND 83 YEAR OLD WIFE . iI BOUGHT THE CARPET FROM LOWES AND TOLD THEM OF THE PROBLEM AND WAS TOLD THAT BECAUSE I DID,NT HAVE THE CARPET PROFESSIONAL CLEAN WITH IN 18 MONTHE OF PURCHASE NEITHER LOWES OR STAIN MASTER WOULD DO ANYTHIN ABOUT IT. WHO EVER HEARD OF HAVING TO HAVE NEW CARPET CLEANED EVERY YEAR. IF YOU HAVE CILDREN AND NEED NEW CARPET STAIM MASTER IS NOT A GOOD CHOICE. I,M FINSHED WITH BOTH LOWES AND STAIN MASTER. I ALWAYS THOGHT THAT LOWES SOLD PRODUCTS THAT THEY COULD STAND BEHIND BUT I GUESS THAT'S NOT SO. THANK YOU R CULVER.
User's recommendation: DO NOT BUY STAIN MASTER CARPET.
ID
Product
Stainmaster Carpet
Cons
- Not a good buy
Loss
$2200
Preferred solution
Let the company propose a solution
Floor defective
Floor is coming apart every where does not stay locked in place was installed by professional. 2 other rooms were installed and no issues and when we purchased the floors alot of them came damaged and the boxes were not opened and returned them to lowes time wasted very disappointed.
ID
Location
Sorrento, Florida
New Reviewer
Please advice me.
We bought stain master Luxury Vinyl floor 4 years ago... we fell in love with it at Lowe’s. We had it Professionally installed. Well, over the years it’s looking worse and worse. Separating, detaching from areas .. it was so expensive. As they say, you get what you pay for so i said i am spending more so i don’t have to worry. It was $48.00 per box! Mind you.... my husband did a separate bedroom with another cheap brand $11.00 a box. 10 years ago. Guess what?, No problem with that floor. I am so upset. People come over and ask about our stain master luxury floors.. “omg! What’s happening to your floors??!”. Please help me. Please. I have Pics. I can get bank receipt.
ID
Location
Beeville, Texas
New Reviewer
Inquiry about morning glory 4585
Nothing happened!i wonder if it is nylon
ID
Pros
- All pros
Reason of review
Color is great.
New Reviewer
Horrible warranty coverage
It's hard to state strongly enough how disappointed we are with StainMaster carpet. Do not spend extra money on this product. Our experience has been horrible. We had to get our carpet professionally cleaned 3 times within 1 1/2 years. They finally agreed to replace it but it's been months and they still haven't even ordered the carpet. They, StainMaster and Invista are horrible companies to work with.
ID
Product
Stainmaster Petprotect Carpet
Reason of review
Warranty issue
Loss
$3695
Preferred solution
Let the company propose a solution
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