
StainMaster
StainMaster Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
StainMaster has 1.4 star rating based on 24 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: All pros, Color, Looks good.
Cons: Not a good buy, All, Bad ends on flooring.Recent recommendations regarding this business are as follows: "Don’t buy stain master flooring", "Run . . .no not buy . . .horrible quality", "DO NOT BUY", "Avoid purchasing any carpet from Lowe's", "Do not buy stainmaster.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
StainMaster has 1.4 star rating based on 24 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: All pros, Color, Looks good.
Cons: Not a good buy, All, Bad ends on flooring.Recent recommendations regarding this business are as follows: "Don’t buy stain master flooring", "Run . . .no not buy . . .horrible quality", "DO NOT BUY", "Avoid purchasing any carpet from Lowe's", "Do not buy stainmaster.".
Most users want StainMaster to offer a solution to their issues.
Consumers are not pleased with Exchange, Refund and Cancellation Policy and Website. The price level of this organization is high according to consumer reviews.
Media from reviews











































Worst floor I have ever installed
Dont lock and its garbage, DONT BUY
Ive been doing floors for 35 years. Cant even get the stuff to lock together.
It is complete utter garbage.
Its costing me thousands of dollars to repackage at all. Return it and get a new floor.
User's recommendation: Don’t buy stain master flooring

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |1600 sq ft of stainmaster tile-harbor gray matte. Tile quality and Warranty sucks.
Paid thousands to install absolute crap tile. Bathroom, kitchen, living space.
Some tiles have bubbles, some have a sheen different from others. Whole floor of tile that is embarrassing. 25,000 wasted. No customer service.
LOWES said STAINMASTER will refund me if I pay to have it removed and then pay for someone to reinstall.
Not at all as advertised. Not easy to clean, not waterproof, and looks horrible.r
User's recommendation: Run . . .no not buy . . .horrible quality

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerInferior product and a joke of a warranty
We installed Stainmaster Vibrant carpet, advertised as 'high quality' flooring, in our master bedroom. After only 16 months, it was showing signs of a curving wear pattern only where we walk around a corner into another room.
After submitting a warranty claim, we had the carpet professionally cleaned as mandated by Stainmaster, but this did not remedy the issue. Stainmaster had a 'third party' inspector conduct a virtual inspection using video from my cell phone camera. Of course, inspectors are hired by Stainmaster, and sure enough, the inspector determined that this was normal wear and not covered under exclusions to Stainmaster's so-called 'warranty' which proves to be a ruse. Stainmaster carpet obviously is subpar, and their warranty is meaningless.
Lowe's Stainmaster got one over on me this time.
My advice to anyone thinking about Stainmaster products: just don't! And regardless of any flooring you choose, carefully read the warranties!
- Lower prices
- Worthless warranty
- Subpar product
Preferred solution: Replacement

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Warn people about a horrible product and warranty
Caution: Do not purchase STAINMASTER Pet Protect carpet from Lowes.
We purchased the STAINMASTER Pet Protect carpet from Lowes (with install) a little over a year ago. It was recommended that we use Bissell cleaner if we wanted to clean the carpet ourselves, and have the carpet professionally cleaned, periodically.
We've done both and only both to keep our carpet clean - no other questionable products or methods have been used.
Despite this, we noticed over several weeks, our color slowly washed out - almost as if there were lighter bleach or streak marks. Initially, this was mostly noticeable in the sunlight coming through the windows, but before long it became visible in normal lighting.
We filed a claim with Lowe's STAINMASTER to remedy the issue, confident that this would be rectified. Well, they essentially told us to pound sand. They told us that they were not responsible for the color loss.
So, we're now stuck with thousands of dollars of defective carpet that's a little over a year old, that looks absolutely hideous.
Additionally and unrelated, our pets have had two accidents on different areas of the carpet.
Even after a professional cleaning on both areas, a slight brownish color still remains.
It's a shame that this can happen to a consumer. I'm really surprised there isn't some class action lawsuit in play - we really can't be the only ones to have gone through this.
Preferred solution: Full refund
User's recommendation: DO NOT BUY STAINMASTER CARPET!!!

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |DON'T BUY STAINMASTER FOR LOWE'S!
We purchased Stainmaster carpet from Lowe's, the day of installation, 12/31/2024 we noticed the carpet was not the color we ordered. We ordered a light brown and when it was installed, it was silver.
Immediately my husband went to Lowe's and voiced his concern, long story short, we still don't have the right carpet 6 weeks later. We have been getting the run around from Lowe's, Stain Master and the installers.
- No accountability
- Lack of communication
Preferred solution: Full refund
User's recommendation: Avoid purchasing any carpet from Lowe's
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Stainmaster carpets are the terrible. I replaced 2 bedroom carpets. The rugs are unraveling and the shading makes them look soiled. They are only 4 months old and I will have to have them removed.
Because of the unusual shading, the carpets look soiled. They are also unraveling.
Since I am selling our house, the stager suggested removing the rugs. They are only carpets are less than 4 months old.
User's recommendation: Do not buy stainmaster.
New Carpet is making me sick
The carpet has been installed about 24 hours now. The smell is unbearable. It has given me a horrible headache that I can not get rid of.
I will NEVER buy any carpet from Lowes or Stainmaster EVER again.
User's recommendation: DO NOT BUY
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWarranty sucks
Carpet less than 3 years old at winter home looks like garbage. Texture worn out but has 25 year (Limited) warranty.
No brochure given to us at the time of purchase but WARRANTY is null and void because the carpet was not professionally cleaned within 18 months of purchase!
SCAM with warranty. Do NOT expect them to stand by their product!
- Stains clean
- Texture lost and warranty loop holes
Preferred solution: Replacement carpet
User's recommendation: Ignore warranty because they don’t make good on it
Do not buy stain master. Not the same.
Worst carpet. Purchased from lowes plush carpet.
Picked this specifically because we have pets and it stated pet friendly. We had stain master for 25 years and it was awesome carpet. Did not wear repelled stains. We had an elderly dog have a few accidents and the stains just went right to bottom of carpet like no protection at all.
Now the stains just keep coming back and the carpet is basically ruined after 3 years.
Very disappointing. Also the wear in high traffic area is horrible for the age of carpet.
- Looks good but no more than a year
- Stains and wear after a short time
User's recommendation: I would recommend a quality carpet store
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Don’t waste your money
Stain master vinyl plank flooring suck so bad. They dont interlock, the pieces break off super easy Ive installed so many floors before these are garbage stay away
*** product
Had to throw away 32 bores of flooring all broken they would not take them back cause they went in original box / so I eat 1749.00 / Home Depot looking good right now / sure a little more money but they stand behind there what they sell good bye lowrs
- Price
- Bad ends on flooring
Preferred solution: Apology
Stain. Master carpet is not stain resistant at all.
The stain master carpet we purchased, does not clean well at all. The dog *** stains immediately, and will not clean up.
Preferred solution: Replacement carpet that doesn’t stain.
User's recommendation: Beware buying light colored stain master carpet. Dog *** does not come up at all even if it just happened and you clean it.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSeams in waterproof vinyl flooring don't lock together
cannot get the seams in their waterproof vinyl flooring to lock. It's impossible , the worst flooring I've ever installed and I've installed hundreds of floors
- Looks good
- Impossible to install correctly
User's recommendation: Don't waste your money it's not worth the trouble
I got no installation information.
I was looking for answers to installation questions. And got no help. The girl said she could not transfer me to someone who would be able to help me.
Product availability
I was looking for product not available in the state of Michigan with your customer care. They help me locate the product.
I was looking for in North Carolina and I had purchased it and they were shipping it out to me. Your Customer Care actually worked.
I am very appreciative. I would give you an A+ thank you Lowes and Customer Care, and Monica and Cory in North Carolina
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Stainmaster carpets are terrible. The constantly look soiled ( due to shading) and they are unraveling.